Michael D. Smith is an Assistant Professor of Information Systems and Marketing at the H. John Heinz III School of Public Policy and Management and the Graduate School of Industrial Administration. He received a Bachelors of Science in Electrical Engineering and a Masters of Science in Telecommunications Science from the University of Maryland, and a Ph.D. in Management Science and Information Technology from the Sloan School of Management at MIT.
Dr. Smith’s research relates to the nature of structure and competition in electronic markets and addresses the efficiency of electronic markets, the uses of network effects for competitive advantage, and the measurement of consumer response to retailer branding and retailer loyalty. His research in this area has been published in leading Management Science, Economics, and Marketing journals and covered by outlets including The Economist, The Wall Street Journal, Sloan Management Review, The New York Times, and Business Week.
Prior to receiving his Ph.D., Dr. Smith worked extensively in the telecommunications and information systems industries, first with GTE in their laboratories, telecommunications, and satellite business units and subsequently with Booz Allen and Hamilton as a member of their telecommunications client service team. While with GTE, Dr. Smith was awarded a patent for research applying fuzzy logic and artificial intelligence techniques to the design and operation of telecommunications networks.