ls3h@andrew.cmu.edu
Turning on your PC
The light on the PC isn't on and I can't hear the fan running.
The PC is turned on but the Display isn't working.
Error Messages
Error messages that occur during windows start up.
Windows 95 Didn't Start
I'm unable to use my Email or Netscape
My Mouse isn't working.
The mouse doesn't do anything.
The mouse movement is erratic.
The Display/Keyboard is stuck.
Keyboard connection
Program Lock-up
My printer isn't working.
None of the lights are on.
Printing from Windows
I can't run my Mail.
The program starts but nothing happens.
The light on the PC doesn't come on and I can't hear the fan running.
Make sure the Power Switch is turned on.
Display Rebuilt PC Picture
Display Desktop PC Picture
Display Tower PC Picture
Make sure the Power Cord is plugged into the Power outlet.
Make sure the Power Cord is plugged into the PC.
Display Rebuilt PC Picture
Display Desktop PC Picture
When possible check the Power Outlet and make sure it's on.
(Is anything else plugged in that has power?)
On occasion the movement of equipment on the desk will
loosen the connection and it will appear to be in place.
Make sure the unit is turned off then push the plugs into
the sockets and turn the unit back on before calling for service.
The PC is turned on but the Display isn't working.
Make sure the Display Power Switch is turned on.
Display Rebuilt PC Picture
Display Desktop PC Picture
Make sure the unit is turned off, then push the plug into the
power outlet and turn the unit back on before calling for service.
Make sure the Video Cable is plugged into the PC.
Display Desktop PC Picture
Display Rebuilt PC Picture
Push the plug into the socket before calling for service.
Display Rebuilt PC Picture
Display Desktop PC Picture
Display Tower PC Picture
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TABLE O F C O N T E N T S
Error messages that occur before Windows 95 start up.
Most messages that occur before Windows 95 start up can, and probably will, cause problems with the overall operation of the system. When possible, write down the message exactly as it appears on the Display.
Check the statement made in the error message against the information contained in this guide for a possible solution to the problem. (i.e. Keyboard Display, Mouse)
Error messages that occur after Windows 95 start up.
In general most of the error messages that are displayed in the Windows 95 environment are very descriptive, and following the instructions can normally resolve the problem.
Check the statement made in the error message against the information contained in this guide for possible solution to the problem. (i.e. Keyboard Display, Mouse)
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The computers have been setup to automatically start Windows 95. If Windows 95 didn't start write down any error messages that are displayed and contact Library Information Technology 8-5088.
I'm unable to use my Email or Netscape
Make sure your Ethernet cable is correctly attached to the PC and the IBM Wall Box, Fanout Unit or Delni.
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The mouse doesn't do anything.
The mouse movement is erratic. Clean the mouse ball. Make sure the area that you are using is clean and smooth.
A cleaning kit is available in L.I.T. and if you want us to do it we will clean it for you.
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Program Lock-up
Make sure the cable connector for the keyboard is firmly connected to the keyboard port on the back of the PC.
Display Rebuilt PC Picture
Display Desktop PC Picture
Display Tower PC Picture
Keyboard connection
Check to see if the cable has been pulled loose at the keyboard end.
If you are using a Wedge style Barcode Reader the keyboard should be plugged into the reader and the reader is plugged into the PC.
Make sure that the plugs are firmly in place.
When you can no longer access the program you are running (none of the keys do anything) and you checked the keyboard cable, the program is locked.
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None of the lights are on.
Make sure the printer power switch is turned on.
(The location of the power switch and power cord is dependent upon the printer.)
Make sure the Power Cord is plugged into a Power outlet.
Make sure the Power Cord is plugged into the Printer.
When possible check the Power Outlet and make sure it's on.
(Is anything else plugged in that has power?)
Make sure the Printer Cable is plugged into the PC.
Display Rebuilt PC Picture
Display Desktop PC Picture
Display Tower PC Picture
Printing from Windows 95
Your computer is setup to print either to a local printer (a printer attached to your PC)
or a remote printer (a printer attached to the network or another PC).
The program starts but nothing happins.
A frequent cause for not getting into the mail system is that the network is down.
Check to see if anyone else in your area is having a problem with the mail.
If everyone is having a problem contact L.I.T. at 8-5088.
If you are the only person having a problem, try turning off your computer and restarting it.
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(Revised April 27th 1998)
This page is always under construction.
